Frequently asked questions

FAQ

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What Payment Methods Do You Accept?

We accept all major payment methods to provide you with a seamless checkout experience:

  • Major credit and debit cards (Visa, Mastercard, American Express, Discover)
  • Shop Pay
  • Apple Pay
  • Google Pay

All transactions are processed through a secure, encrypted checkout system. Your payment information is protected with industry-leading security standards, ensuring your personal and financial data remains confidential with every purchase.

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When can I expect my order to arrive?​

Typically orders are be shipped within 5-7 business days of you placing your online order unless stated other wise in the product description or is a pre-order item. Check your e-mail for a shipping confirmations & tracking numbers.

Custom orders range from 4-8 weeks, which is subject to change. Check your e-mail for a shipping updates & tracking number. Please reach out only if the estimated shipping window has passed.

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My package was lost/stolen/damaged, what do I do?

Unfortunately, we are not responsible for any lost, stolen, or damaged shipments.

We offer Route Package Protection at check out. If you have opted in you’re covered! Please file a claim with Route no more than 14 days after the initial delivery date.

Claims.Route.com

If approved, Route will repurchase your items, and if they are not available Route refund you the value of your items.


If you opted out of Route Package Protection you will need to file a claim directly with the shipping carrier. You can open an insurance claim by calling USPS at (800) 275-8777 or UPS at (800) 742-5877.

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Do you ship internationally?

Yes, we do! However, international orders may be subject to a local customs charge (at the discretion of your local government), separate from your shipping fee.

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I just placed an online order and need to cancel, what should I do?

If you would like to cancel/change an order that was just placed, you can send an email to info@sweetaromadesigns.com requesting the cancellation within 12 hours of placing your order. However, please note that we cannot guarantee that we will be able to cancel/change your order. 

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My item doesn't fit, can I return it?

We do not accept returns or exchanges at this time. Please refer to our size charts on each product page prior to making a purchase.

Please review our Shipping & Returns policies for more details. 

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My size is sold out, when will it restock?

Restocks will be announced on Instagram, Youtube & Tiktok. Follow us to stay in the know.

Shipping & Returns

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Shipping Policy

Enjoy Free Shipping on orders over $150 within the Continental U.S.

Orders require 5–7 business days for processing and an additional 2–5 business days for delivery. If a product has a different processing time, it will be noted on its product page. We ship exclusively through USPS and UPS for reliable delivery.

Please note that Sweet Aroma Designs is not responsible for lost, stolen, or damaged packages. If your tracking shows “Delivered,” or if your package arrives damaged, you may file a claim directly with the carrier:

  • USPS: (800) 275‑8777
  • UPS: (800) 742‑5877

Our Shipping Policy may change as needed and will always be updated here.

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Return & Exchange Policy

Return Policy

To maintain the quality and integrity of our products, all purchases are final sale. We are not able to process returns or exchanges at this time.

If your order arrives incorrect, damaged, or defective, please notify us within 48 hours of delivery so we can assist you promptly. All concerns are handled individually with care.

For support, email info@sweetaromadesigns.com.

Before placing your order, please review the size chart located on each product page to ensure the best fit.

Return Policy

All sales are final. Returns and exchanges are not accepted.

Incorrect, damaged, or defective items must be reported within 48 hours of delivery. These situations will be reviewed case by case.

For help, contact info@sweetaromadesigns.com.

Please check all size charts on the product pages before purchasing.

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Pre-Order Policy

Pre‑order pieces are made especially for you. Please allow 4–8 weeks for processing and an additional 2–5 business days for delivery. You’ll receive email updates throughout the process so you always know where your order stands.

All shipments are sent through USPS or UPS.

We recommend adding Route Package Protection at checkout for peace of mind.

This policy is subject to change and will be updated here as needed.

  • Express Delivery

    Fast delivery, right to you!

  • Quality Products

    Trusted products, assured quality!

  • Quick Support

    Quick support, always here!

  • Secure Payments

    Secure payments, stress-free shopping!