Shipping policy

Thank you for shopping with Sweet Aroma Designs LLC. We are committed to delivering your order with care, reliability, and premium service.

Shipping Locations

We ship within the United States and internationally. International orders may be subject to local customs charges at the discretion of your local government, separate from your shipping fee.

Processing Time

All orders are processed within:

1–3 business days (Monday–Friday, excluding holidays)

Once your order has been processed, you will receive a confirmation email with tracking information.

Please note that during high-demand periods, processing times may be slightly extended.

Shipping Time

After processing, estimated delivery times are:

Standard U.S. Shipping: 3–7 business days

Delivery times may vary depending on:

  • Your location
  • Carrier delay
  • Weather condition
  • Peak holiday seasons

Sweet Aroma Designs LLC is not responsible for delays caused by shipping carriers.

Shipping Rates

Shipping costs are calculated at checkout based on:

  • Order weight
  • Delivery location
  • Selected shipping method

Occasionally, we may offer free shipping promotions within the United States.

Order Tracking

Once your order ships, you will receive a tracking number via email. Please allow up to 24 hours for tracking updates to appear in the carrier’s system.

Incorrect Shipping Information

Please ensure your shipping address is accurate at checkout.

Sweet Aroma Designs LLC is not responsible for orders shipped to incorrectly provided addresses. If a package is returned due to incorrect address information, additional shipping fees may apply.

Lost or Stolen Packages

We offer Route Package Protection at checkout. If you opted in, please file a claim at Claims.Route.com within 14 days of the delivery date. If you opted out, please file a claim directly with your shipping carrier (USPS: 800-275-8777 | UPS: 800-742-5877).

Damaged Packages

If your order arrives damaged:

  • Contact us within 48 hours of delivery
  • Provide your order number
  • Include clear photos of the damaged item and packaging

Email: info@sweetaromadesigns.com

We will review and work to resolve the issue promptly.

Questions

For any shipping-related inquiries, please contact: info@sweetaromadesigns.com